Usually, Magento extensions that connects to an external payment gateway creates the orders before the payment has been done. If the customer don't finalize the payment or try it after, an order with a pending status will have been created in the shop. In practice (and according to our experience), shops with a high orders volume, will have a high pending orders volume and a high cost in hours to manage these pending orders.
It can be used for orders paid with bank transfer also, for example.
This extension is unique by different reasons:
- It's the only extension that can cancel this pending orders automatically.
- It's the only extension that can free up stock from pending orders automatically.
- It has a secondary and "commercial" advantage which is to sending a notification to the customer which can be used to recover the sale.
This extension allows you to set up to 3 payment reminders to notify your customers about pending payment orders to try to recover and finalize the purchase. Also, this extension can automatically cancel pending payment orders after a defined period of time or if the customer reorder again cancelling previous pending payment orders.
Save time managing your pending payment orders! And try to recover some of them!
This extension allows you to set up to 3 payment reminders to notify your customers about pending payment orders to try to recover and finalize the purchase. Also, this extension can automatically cancel pending payment orders after a defined period of time or if the customer reorder again cancelling previous pending payment orders.
First notification after: Minutes after pending payment order to send the first notification
Cancel previous order: Cancel previous error order(s) with same email after first notification
Notify customer: Notify customer yes or not and send the first notification email
Email template: If previous option selected to yes, select the email template to use for the email
Second notification after: Minutes after pending payment order to send the second notification
Cancel previous order: Cancel previous error order(s) with same email after second notification
Notify customer: Notify customer yes or not and send the second notification email
Email template: If previous option selected to yes, select the email template to use for the email
Third notification after: Minutes after pending payment order to send the third notification
Cancel previous order: Cancel previous error order(s) with same email after third notification
Notify customer: Notify customer yes or not and send the third notification email
Email template: If previous option selected to yes, select the email template to use for the email
Cancel order automatically after: Cancel all pending payment orders after a period of time defined here in minutes
Payment method: Select the payment methods affected
Order statuses Nok: Select order statuses considered pending payment (such as: pending paypal, pending payment, pending ogone, etc.)
Order statuses Ok: Select order statuses considered payment completed (such as: processing, complete, closed, canceled, etc.)
Scheduled task (cron)
By default, a scheduled task is defined to run every 15 minutes. This task is needed for the proper operation of the extension and is responsible for reviewing the orders to send the notifications and / or cancel it according the configuration of the extension.
Important!
Run this extension in a test environment prior to run in a real environment in order to confirm the configuration defined. Keep in mind that this extension can cancel orders and notify customers. Try it before in a controlled environment.
Manual of use
Here
Manual of installation
Here
Support
Contact us here for technical support.
